Our Terms & Conditions

Please, read these terms & conditions to avoid misunderstandings

 

  • We always recquire a non refundable deposit to book your photo session. 
  • Arrive on time for your photo session. If you’re late we’ll cancel your photo session and your deposit will not be returned.
  • You can reschedule your photo session one time up to 14 days prior to your originally scheduled booking. Rescheduling on a later date will not be accepted.
  • Maternity and Newborn Shoots can be rescheduled once any time prior to your originally scheduled photo session.
  • We’ll not refund your deposit when you cancel your photo session.
  • Your pictures will be made and edited according to our style, techniques and standards. By booking your shoot with us you agree with it. Adjustments proposd by you to your (edited) pictures can be made at extra charge and are subject to our photographer’s judgment on esthetics and technical possibilities.
  • Your pictures will be sent to you digitally, in high resolution.
  • If the number of persons in the shoot will be higher than originally communicated with the booking, a bigger / suitable package will be applied. If the number of persons in the shoot will be lower then the originally communicated, the booked package will be applied.
  • We only allow persons which will be photographed in the photo session. If it’s necessary you can bring an accompanying person with you (parent, caregiver, etc.).
  • Before your photo session you can visit our make-up artist and hairdresser for a fair price. Let us know if you want to book this service.
  • If you want to do your own make-up and hairdressing, please do it before visiting our studio.
  • If you want to expand your originally booked package or use additional services (e.g. make-up artist) then contact us about this a.s.a.p. If our planning allows us to expand or to add services we’ll do so and we’ll confirm it to you.
  • You can reduce your originally booked package or cancel additional services (e.g. make-up artist) up to 14 days prior to your scheduled photo session. Reductions of packages or cancellations of additional services made later will not be accepted.
  • Your pictures will be sent to you within 3 weeks after you made your choice for edited pictures. If you want your pictures to be edited within 3 working days then an extra charge of € 29 applies.
  • Unedited pictures will not be distributed. You can buy all the pictures from your shoot for a fair price. Those pictures will be corrected and will be perfect for an album or social media. Contact us for more details.
  • Your photos will be stored for 3 months after your photo session with us. After that period your photos will be deleted permanently form our databases.
  • Our gift cards cannot be exchanged for money.

 


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Rotterdam Photography Terms & Conditions
Here you can download our terms & conditions in PDF.
Terms & Conditions Rotterdam Photography
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Complaints & Comments

Let us a.s.a.p. know if our services did not meet your expectations. We can always find a solution. 

We appreciate our customers' reviews.  We want our customers to take into account that we will immediatelly take legal steps if our customers' review can be categorised as defamation; the review is very negative/unfair (and in fact does not represent the actual situation/quality of our services) and the reviewer's goal is to damage our reputation by making a false , overreacted statement. 

If a negative review comes from a fake or an anonymous account on the internet we will order a specialised investigation bureau to identify the actual reviewer's location and identity. We will hold the reviewer fully accountable for all direct and indirect costs and damages of the investigation, reputation damage, loss of turnover, legal costs, etc.


Liability

We hereby expressly exclude any and all liability.


Force majeure - Circumstances beyond our control

Our customers will not hold us accountable/liable for any damages, extra costs, delays and any kind of consequences due to force majeure/circumstances wich are beyond our control.


These Terms and Conditions are applicable to all our services, products, proposals, communication, after sales, etc.